Do they see the mental models the same way you do? Users preferred the less straightforward UX – and I finally understand whyįrom there, use something like Hotjar or Microsoft Clarity to watch your users interacting with your app.Hotjar is great as well, excellent heat maps. Mixpanel for product analytics, absolutely essential if you want to understand how your users are engaging and using your platform. What are your favorite online tools when building an online business?. Another thing is to watch some session recordings of your users to understand if something is particularly putting them off. It is not the most wonderful user experience in my opinion. I can see that you have kept an input box that asks to write optician.
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